Vixen Optics Telescopes and Mounts

 

 

Vixen Optics  Warranty Terms


Please note our new address
1050 Calle Amanecer Ste C
San Clemente, CA 92673

Vixen Optics warrants telescopes and mounts to be free from defects in materials and workmanship for Five Years.

Electrical systems are warranted for 1 year from time of purchase.

Vixen Optics provides a Life Time warranty on all Sport Optics products.

     • Vixen Optics will repair or replace product or parts which, upon inspection by Vixen Optics, are found to be defective in materials or workmanship. The product must be returned to Vixen Optics together with proof-of-purchase and warranty information.
       • The consumer must obtain a Return Authorization Number from Vixen Optics by calling (949) 429-6363., Customers must supply their name, address and daytime telephone number and a brief description of the issue. Vixen Optics will retain parts or products from the repair.
      • Transportation costs to and from Vixen Optics are the responsibility of the customer. 
      • Vixen Optics shall, within thirty days of receipt, use every effort to repair or replace  products covered by this warranty. In the event that the repair requires more than thirty days, Vixen Optics will  notify the customer. Vixen Optics reserves the right to replace any discontinued product with a new product of comparable value and design.
      • If the product has been modified, abused, misused, or subject to unauthorized repair, this warranty will be void. Product malfunction or deterioration due to normal wear is not covered by this warranty.
      • Vixen Optics disclaims any other warranties,  except as those describes in this document. The obligation of Vixen Optics under this limited warranty shall be to repair or replace the covered product, in accordance with the terms set forth herein. Vixen Optics expressly disclaims any lost profits, general, special, indirect or consequential damages which may result from breach of any warranty, or arising out of the use or inability to use any Vixen Optics product.
      • You may have other rights which vary from state to state, other than those expressly stated in this warranty. Vixen Optics reserves the rights to modify or discontinue any product.  Contact support at Vixen Optics for assistance. support@vixenoptics.com or (949) 429-6363
      • NOTE: This warranty is valid for U.S.A. and Canadian customers who have purchased this product from an authorized Vixen Optics dealer in the U.S.A. or Canada. Warranty outside the U.S.A. and Canada is valid only to customers who purchased from a Vixen Optics authorized dealer. This warranty is not valid for products purchased prior to Nov. 1, 2006.

Vixen Optics
Customer Service Department
1023 Calle Sombra, Unit C
San Clemente, CA 92673
(949) 429-6363

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Vixen Optics a Division of Mrstarguy, Inc. Copyright 2012